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Title: Case Manager
Department: Program
Location: RI Istanbul Disability Virtual Center
Reporting to: Center Coordinator Duration: 12 months
Starting date: mid-September

ABOUT Relief International

Relief International (RI) is a leading nonprofit organization working in 16 countries to
relieve poverty, ensure well -being and advance dignity. We specialize in fragile
settings, responding to natural disasters, humanitarian crises and chronic poverty.
RI combines humanitarian and development approaches to provide immediate services
while laying the groundwork for long-term impact. Our signature approach — which we
call the RI Way—emphasizes local participation, an integration of services, strategic
partnerships and a focus on civic skills. In this way, we empower communities to find,
design and implement the solutions that work best for them.

RI invests in four broad program sectors: Economic Opportunity, Education, Health,
and Water, Sanitation and Hygiene. We design our programs to incorporate The RI
Way: local participation, integrated programming, the development of civic skills, and
complementary partnerships including with local NGOs, governments, and the private
sector. RI supports solutions that reinforce and improve upon existing in-country
systems. Where such systems do not exist or are chronically underperforming, RI’s
crisis response lays the foundation for long-term, sustainable change.

Middle East Region

RI in the Middle East has programs in six countries – Iraq, Jordan, Lebanon, Syria,
Turkey and Yemen, with a focus on the 4 main RI sectors: Health, WASH, Education
and Economic Opportunity.

Position Summary

Under the technical supervision of the Protection Officer in Istanbul, Case Manager will screen
beneficiaries mainly via an online platform (tele case management) using the standard tools adopted
by RI to identify the vulnerability among RI beneficiaries to support them by tailored individual assistance. Additionally, s/he is responsible for the referral system in the center and will work to
strengthen the system.

Key Responsibilities and Duties


• Screen all the beneficiaries using RI standard tools to define their vulnerabilities, disability
status, and unmet needs.
• Set an individual intervention plan for each beneficiary based on the screen findings and do
close follow-up with every case to ensure the individual intervention plan is implementing
• Register the screened beneficiaries on the case management log and update their status based
on the progress of the individual intervention plan.
• Refer the beneficiaries who are eligible for the center services to the technical assessment that will be performed by the center specialists.
• Refer the beneficiaries in needs of services out of the project scope of work to the relevant service providers with continuous follow-up.
• Update the center service mapping regularly and coordinate with the actors in the center area to ensure the success of referrals.
• Work with the center specialists to schedule the sessions for the center beneficiaries and ensure the beneficiaries received their sessions as scheduled.
• Work closely with the other center staff to ensure the team provides comprehensive services to
the beneficiaries.
• Support with administrative duties of the center as requested by the management.
• Attend the regular technical meetings with RI technical team such as case discussion and
quality program review.
• Participate in open days and other events organized by RI or other stakeholders in the intervention area.
• Follow the documentation process of the case management and other activities as outlined in
the organization documentation process.
• Draft relevant sections of the center monthly report.
• Other related tasks requested by the management



• Uphold and promote RI’s commitment to ensuring the safeguarding and safety of the vulnerable communities we serve.
• Consistent with RI’s safeguarding and protection policies, ensure your job related activity and
practice is compliant with safeguarding standards.

Experience and skills required for the role:


• Bachelor’s degree in social science, or related field;
• Minimum 2-year experience in case management in health or protection programs in Türkiye;
• Strong understanding of the refugees’ needs and Türkiye context;
• Fluency in Arabic, good English, Turkish is an asset;
• Excellent use of MS Office products including Word and Excel;
• Excellent interpersonal, communication, public speaking, and strategic planning skills required, including patience, diplomacy, willingness to listen and respect for colleagues;
• Demonstrated ability to manage multiple priorities, deadlines, tasks efficiently in a fast-paced,
stressful environment;
• Excellent time management skills and resourcefulness with strong attention to detail;
• Excellent analytical and organizational skills

RI Values


Guided by the humanitarian principles of humanity, neutrality, impartiality, and
independence, as well as “Do No Harm,” Relief International Values:

We value:

• Integrity
• Adaptability
• Collaboration
• Inclusivity
• Sustainability

All RI staff, volunteers and interns must adhere and respect this values.

Professional Standards:

All Relief International members (staff, volunteers and interns) are committed to the RI policies such as,
RI Code of Conduct, Child Protection Policy, Reporting Conflict of Interest, Reporting Misconduct,
Reporting Sexual Exploitation and Abuse. All new comers are expected to adhere to all these policies.
Disclaimer Clause: This job description is not an exhaustive list of the skills, effort, duties and
responsibilities associated with position.

How to Apply.

In case you meet the requirements and that you are interested in the position, please send your CV and Cover Letter in English in addition to three professional references to provided in  before September 14, 2023, stating in the subject ” Case Manager “
Note: Relief International is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, religion, age, sexual orientation, national or ethnic origin, disability, marital status, or any other protected group in the locations where we work.

If needed, Relief International will submit a work permit application on behalf of the selected candidate after the job offer is accepted – Failure to provide the required documents or rejection of a work permit application by the Government of Türkiye will result in the employment offer being rescinded

Due to limited resources, only short-listed candidates will be contacted.


This Privacy Notice was drafted by Relief International Türkiye (“RI Türkiye”) as a data controller in accordance with Article 10 of the Turkish Law No 6698 on the Protection of Personal Data (“Law”) and the Communiqué on the Principles and Procedures in Conforming with the Obligation to Inform.

On the legal bases referred to in Article 5/f processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.” RI Türkiye shall process your name-surname, e-mail address, mobile phone, references, and CV/resume personal data for carrying out selection and placement processes for job candidates, and transfer them to third party suppliers through your applications to published RI Türkiye job ads via employment agencies or sending your CV/resume to RI Türkiye directly by wholly or partly automatic means. Additionally, RI Türkiye is going to get in touch with your references assuming that all obligatory information is given, and consents are obtained by your side about sharing their personal data with RI Türkiye.

You may submit your requests to RI Türkiye under Article 11 of the Law concerning the rights of the data subject in accordance with the Communique on the Procedures and Principles of Application to a Data Controller.

For more information please click here.

Relief International is committed to protecting our staff and the communities we work with from abuse and harm including sexual exploitation, sexual abuse and sexual harassment.

All staff are expected to abide by our Code of Conduct.

Recruitment to all roles in Relief International include a criminal records self-declaration, references and other pre-employment checks, which may include police and qualifications checks.

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